Last Updated: May 5, 2026
At Honest Maid LLC, we have built our business on twenty years of integrity and professional excellence. This commitment to transparency extends to your privacy. This policy describes how we collect, use, and safeguard your information when you use our website, https://hmcrva.com, and book our professional cleaning services.
By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect and How We Get It
We collect information you provide directly to us when booking a service or contacting our team. This includes your contact details like your name, email, phone number, and service address. To ensure our “done right” standard, we also collect service specifics such as your preferences, pet information, and health-related details like chemical sensitivities or allergies.
Because we treat your home with the utmost precision, we also collect necessary access information, including gate codes, lockbox details, or alarm codes. All payment information, such as credit card numbers and billing addresses, is processed securely through our dedicated payment partners to ensure your financial data remains protected.
Automated Data and Cookies
When you visit our website, we and our service providers automatically collect certain technical information about your device and usage. This includes your IP address, browser type, and general geographic location. We use cookies and similar technologies to remember your preferences and improve your booking experience. You can control cookies through your browser settings, though disabling them may limit some website features.
How We Use Your Information
The information we collect is used primarily to provide, schedule, and deliver our cleaning services to the highest standard. This includes:
- Processing payments and fulfilling bookings.
- Accessing your property safely and securely.
- Accommodating special requests, pet needs, or health considerations.
- Sending appointment reminders and service-related updates.
- Responding to customer support inquiries.
- Detecting and preventing fraud or security issues.
How We Share Your Information
We do not sell your personal information to third parties. We only share your data with trusted service providers who help us operate, such as our booking platform, secure payment processors, and communication tools for SMS or email reminders. These partners are contractually obligated to protect your information.
Relevant details like your address, service preferences, and access instructions are shared with our professional cleaning staff so they can perform their work. We also reserve the right to disclose information if required by law, to protect the safety of our clients and staff, or to coordinate with insurance providers in the event of a claim.
Text Message Communications
If you provide your mobile number and consent to receive updates, we may send appointment reminders and service alerts via SMS. You can opt out of these messages at any time by replying STOP to any text we send or by contacting us directly.
Data Security and Retention
We implement rigorous security measures to protect your sensitive information, particularly home access codes and personal details. While no method of electronic transmission is 100% secure, we treat your data with the same care we bring to your property. We retain your personal information only as long as necessary to provide our services, maintain your history, and comply with legal or tax obligations.
Your Rights and State-Specific Protections
Depending on your location, you may have the right to access, correct, or request the deletion of the personal information we hold. As a resident of Virginia or other states with comprehensive privacy laws, you have specific rights regarding how your data is used. To exercise these rights, please contact us directly through our website.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our technology or legal requirements. We will notify you of any material changes by updating the date at the top of this page or via email if you have provided one. Your continued use of our services after these changes signifies your acceptance of the revised policy.